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Yes, once you’ve purchased your coaching sessions you can schedule them with any coach on our team.

Yes, unused coaching sessions can be refunded within 30 days of getting purchased. After 30 days the sessions cannot be refunded anymore, but you can still use them at any point in the future.

If you do get a refund it will be corrected for the discount you initially got. As an example, imagine you have purchased 10 sessions, and paid 10 x $129 = $1,290. If you end up only using 5 sessions, we will refund you the difference between what you have paid ($1,290), and what you would have paid had you purchased 5 sessions (5 x $139 = $695). So in this specific example we would refund: $1,290 - $695 = $595.

You can request a refund for your unused sessions directly from the order tab in your account.

There is no time limit to use the coaching sessions. You can purchase them now and use them whenever you like.

Coaching sessions can be cancelled and rescheduled for free by giving us more than 24h notice. In other words, if you decide you don’t need the session anymore and tell us more than 24h in advance it will be eligible for a refund as an "unused" session. Or if you decided that you want to do the session at another time and tell us more than 24h in advance we will reschedule it for free.

If you fail to attend a coaching session, or are more than 15mins late, the session will be considered a "no show" and it will count as having been used.

If you aren’t satisfied with one of your coaching sessions for any reason, get in touch with us within 24h of the end of your session and you’ll be eligible for a refund. We refund up to 1 coaching session per user.