1. Introduction
1.1 The IGotAnOffer Website helps Clients to find Coaches, Coaches to market their services, and for Clients to pay for and schedule Coaching Sessions. All of these terms and conditions apply to Clients and Coaches, unless they specifically state otherwise, or are marked with a "C", when they only apply to Coaches. Clause 5 only applies to Coaches. These terms and conditions replace any previous versions of them.
1.2 The IGotAnOffer Website is owned and operated by IGOTANOFFER LTD, trading as IGotAnOffer. IGotAnOffer is a limited liability company registered in England and Wales under company number 09187044. IGotAnOffer's registered office is at 483 Green Lanes, London, England, N13 4BS. IGotAnOffer's other contact details are set out on the Website, which is at https://IGotAnOffer.com.
1.3 A User may register on the Website as a Client or as a Coach. A User may use the Website without registering, but if a User does register, certain information will be stored, making future visits to the Website easier.
1.4 By registering on or using our Website, the User agrees to be bound by these terms and conditions. These terms and conditions are legally binding – every User should read them fully before agreeing to them. (Please print or save these terms for future use as IGotAnOffer will not keep a file copy specifically for the User and IGotAnOffer cannot guarantee that they will remain accessible on the Website in future.) If a User does not wish to be bound by these terms, they should not use the Website.
1.5 ("C") Where the person who agrees these terms and conditions contracts on behalf of a company/organisation, they hereby confirm that they have authority to act on behalf of that entity.
1.6 Certain words are defined in clause 15 (Definitions) of these terms and conditions and are capitalised throughout.
2. IGotAnOffer Rights & Responsibilities
This clause sets out what IGotAnOffer promises to do:
2.1 To help Coaches and Clients to meet by allowing Coaches to advertise their professional coaching services on the Website, and Clients to pay for and schedule Coaching Sessions.
2.2 To maintain a functioning Website, including a payments system, a scheduling platform and a Video Room, wherever possible. IGotAnOffer cannot guarantee that the Website will always be available, or that it will always work, but it will try to have it up and running properly at all times. Every now and again, the Website might need to be taken offline for maintenance purposes.
2.3 To use reasonable endeavours (which means to try hard!) to keep the Website free from viruses and worms.
2.4 To use reasonable endeavours to check the identity of all Coaches. (But if a Client is concerned about any Coach, do not meet the Coach.)
2.5 To decide when a Coach’s profile is sufficiently complete to be set live on the Website and be accessible by other Users.
2.6 To communicate new Coaching Sessions schedules, cancellations and reschedules, to both Clients and Coaches via the Website and by email.
2.7 To endeavour to ensure that Coaches’ invoices are generated and paid promptly in accordance with these terms and conditions.
2.8 To endeavour to ensure Complaints are considered promptly and in accordance with these terms and conditions.
2.9 To endeavour to ensure that refunds to Clients are processed promptly and in accordance with these terms and conditions.
2.10 To endeavour to ensure that Coaching Sessions transfers are processed promptly and in accordance with these terms and conditions.
2.11 To take precautions IGotAnOffer considers appropriate to protect Clients' and Coaches' information.
2.12 To monitor postings made on the Website and messages sent between Clients and Coaches. IGotAnOffer does so in the hope of helping Clients and Coaches meet, but also to stop misuse of the Website, as set out in these terms and conditions.
3. User Responsibilities – this applies to both Clients and Coaches, and anyone else who uses the Website
3.1 Users are responsible for their own security in conjunction with the services through the Website.
3.2 Users are solely responsible for all the material they post on the Website or send to each other, including messages, documents or videos sent, and they must not post defamatory, offensive or illegal material.
3.3 Users must immediately report to IGotAnOffer any defamatory, offensive or illegal material they view on the Website or that is sent to them by another User.
3.4 Users must exercise their own judgement regarding the accuracy of information provided on the Website. IGotAnOffer cannot and does not guarantee that all of the content on the Website is complete, accurate or up-to-date.
3.5 Users must contact IGotAnOffer immediately if they believe their password has been compromised. Users will be responsible for the actions of any interactions conducted in their name until they have notified IGotAnOffer that they believe their password has been compromised.
3.6 Users must not use the Website with the intention of engaging directly with other Users outside of the IGotAnOffer environment. Users must not promote opportunities or services of any company other than IGotAnOffer to each other.
3.7 Users agree to abide by the Privacy Policy provided through the Website.
3.8 Any User who fails, in IGotAnOffer’s opinion, to comply with these terms and conditions may be immediately suspended from using the Website and any related services. IGotAnOffer reserves the right to cancel any existing Coaching Sessions in such circumstances.
4. Client Responsibilities
4.1 IGotAnOffer is not responsible for the acts or omissions of Clients or Coaches and is solely responsible for its own acts or omissions.
4.2 Clients must be at least 18 years old to pay for and schedule a Coaching Session for themselves or others. Clients under the age of 18 aren’t allowed to attend Coaching Sessions.
4.3 Clients must ensure that all of their personal details and contact information are accurate and up-to-date. IGotAnOffer will contact Clients by email.
4.4 Clients agree not to circumvent or disintermediate, or attempt to circumvent or disintermediate, IGotAnOffer in any way at the time of booking any Coach, during any period of confirmed Coaching Sessions with any Coach or at any time within twelve months months of the date of the most recent Coaching Session with the relevant Coach (the "Client Restriction Period") and that, save where IGotAnOffer has barred the Client or Coach in accordance with clause 4.9, all future Coaching Sessions within the Client Restriction Period with a Coach found through the Website will be booked through IGotAnOffer.
4.5 Clients must ensure that they have given enough information to the Coach to allow the Coaching Session to take place.
4.6 Clients must use their own judgement about the services of Coaches detailed on the Website. Although IGotAnOffer undertakes certain checks to assess the suitability of each Coach prior to setting their profile live on the Website, Clients are responsible for checking the credentials, expertise, references, qualifications and insurance policies of any Coach with whom they schedule a Coaching Session.
4.7 Clients are responsible for checking that Coaching Sessions scheduled by Coaches or IGotAnOffer on their behalf are done so correctly and understand they will be informed of these Coaching Sessions by email and through the Website only.
4.8 Clients are responsible for ensuring that they have the correct equipment to be able to access the Video Room prior to an Online Coaching Session. No refunds will be made in the event that Clients are unable to access the Video Room for whatever reason, save where such inability to access the Video Room arises as a result of IGotAnOffer failing to provide the services outlined in clause 2.2 of these terms and conditions.
4.9 Any Client who fails, in IGotAnOffer's reasonable opinion, to comply with these terms and conditions may be immediately barred from using the Website and any related services. IGotAnOffer reserves the right to cancel any existing Coaching Sessions in such circumstances.
4.10 Nothing in these terms and conditions affects a Client's statutory rights.
4.11 Simply by agreeing to these terms and conditions, a Client is not required to sign up with any Coach or make any Orders.
4.12 A Client may cease to use the IGotAnOffer service at any time.
4.13 Clients agree to not use any means to record Coaching Sessions separately to IGotAnOffer. This includes storing or sharing them.
5. Client Payments, Refunds and Transfers
5.1 The Coaching Session Fee payable by a Client for a Coaching Session will be displayed on the Website at the time of purchasing the Coaching Session. The Coaching Session Fee will also be displayed on the Client’s Orders dashboard on the Website, and in emails confirming receipt of payment.
5.2 A Coaching Session Fee is the combination of the Coach Fee and IGotAnOffer’s Service Fee, which will be collected by Stripe on behalf of IGotAnOffer. All fees include any applicable VAT or other sales tax.
5.3 The Service Fee is payable by the Client in exchange for the provision of the services listed in clause 2 of these terms and conditions. The Service Fee will be determined by applying a percentage to the Coach Fee.
5.4 Unused Coaching Sessions can be refunded if the request is made within 30 days of purchase. After 30 days, sessions are no longer eligible for a refund, but they will remain available for use indefinitely. Clients may also choose to transfer unused sessions to another User free of charge at any time.
5.5 Refunds for unused Coaching Session will be calculated based on the standard price per session for the sessions the Client has used. For example, if a Client purchases 10 sessions at $120 each, totaling $1,200, but only uses 5 sessions, the refund will be determined as follows: The Client would have paid $135 per session for 5 sessions, totaling $675. The refund amount will be the difference between the original amount paid ($1,200) and the adjusted cost for the used sessions ($675). In this case, the refund amount would be $1,200 - $675, which equals $525.
5.6 If a Client has purchased Coaching Sessions that are tied to a specific Coach and wishes to transfer the value of these sessions to use with another Coach, they may do so at any time through the Website.
5.7 The value of the sessions being transferred will be calculated using the same approach as for refunds. Specifically, the dollar value will be adjusted based on the standard price per session for the sessions the Client has already used. For example, if a Client originally purchased 10 sessions at $120 each, totaling $1,200, and has used 5 sessions, the value of the remaining 5 sessions will be determined by subtracting the cost of the sessions used from the total amount paid. In this case, the adjusted value for transfer would be $1,200 - (5 x $135) = $525.
5.8 Clients acknowledge that only the dollar value of the remaining sessions can be transferred, not the number of sessions. This means that the transferred value will be provided as a one-time-use discount code, which the Client can apply towards the cost of Coaching Sessions with any other Coach. The discount code will be issued to the Client and will be valid for a single use only.
6. Coach Status and Responsibilities
6.1 Coaches are not employees of IGotAnOffer and are solely responsible for their own actions on the Website.
6.2 Coaches must be at least 18 years old.
6.3 Coaches must be legally entitled (possessing the relevant immigration status where relevant) to work in their country of residence on a self-employed basis. If Coaches have any doubts about whether they are legally entitled to work on a self-employed basis in their country of residence, then they should not join IGotAnOffer as a Coach.
6.4 If Coaches have one or more employment contracts with other companies than IGotAnOffer, it is their responsibility to ensure that their employment contracts permit self-employed work. IGotAnOffer will not be liable for any issues arising from a Coach engaging in self-employed work in violation of their employment terms. Coaches uncertain of their employment contracts terms should consult their manager or HR contact before joining.
6.5 In the event a Coach learns that a Client is under 18 years old, they must immediately cease contact with the Client and report the case to IGotAnOffer.
6.6 Coaches are responsible for ensuring that the personal information they provide and their personal statements on the Website are accurate and in no way misleading. They must update this information promptly to maintain its accuracy either directly on the IGotAnOffer Website or by contacting IGotAnOffer’s support team.
6.7 Coaches must disclose any criminal convictions or cautions they may have to IGotAnOffer, including any criminal convictions or cautions received at any time after having registered a Coach account on the Website and for as long as the Coach remains registered.
6.8 Any Coach who, in IGotAnOffer's opinion, fails to comply with these terms and conditions may be immediately barred from using the Website and related services. IGotAnOffer reserves the right to cancel any existing Coaching Sessions at any time in such circumstances.
6.9 Coaches must use their own judgement about whether they wish to offer their coaching services to each individual Client. Coaches must take every precaution to ensure that they work in a safe environment and are responsible for taking out and maintaining their own insurance policies to cover the work they undertake.
6.10 Coaches agree that they will be ranked on the Website based on a range of metrics including but not limited to: availability data, Client ratings and number of Coaching Sessions completed. IGotAnOffer reserves the right to change the way Coaches are ranked at any time.
6.11 Coaches should respond to messages received from IGotAnOffer and Users promptly.
6.12 Coaches agree not to solicit Clients or disintermediate IGotAnOffer, or attempt to solicit Clients or disintermediate IGotAnOffer, in any way, at the time of booking any Coaching Session with any Client, during any period of scheduled Coaching Sessions with any Client or at any time within twelve months of the date of the most recent Coaching Session with the relevant Client (the "Coach Restriction Period").
6.13 Coaches must only schedule Coaching Sessions in accordance with the instructions of their Clients. If Coaches schedule additional Coaching Sessions which they fail to deliver, they will be liable to refund to the Client directly any Coach Fee they have received for any such Coaching Sessions.
6.14 Coaches must attempt to contact the Client, be able to provide evidence of the contact and allow at least 15 minutes from the scheduled start time of a Coaching Session for Clients to attend the Coaching Session. If Coaches fail to do so, they will be liable to refund to the Client any Coach Fee they have received for the relevant Coaching Session.
6.15 Coaches must not complete or intend to complete interview assignments, or any similar assignments, on behalf of Clients. They may however provide feedback on assignments that Clients have completed or have a draft of.
6.16 Coaches shall indemnify IGotAnOffer for all claims and liabilities arising out of any use by the Coach of the Website, including any costs and expenses incurred.
6.17 Coaches are responsible for ensuring that they have the correct equipment to be able to access the Video Room prior to a Coaching Session. Coaches will be liable to refund any fees received for a Coaching Session in the event that they are unable to access the Video Room for whatever reason, save where such inability to access the Video Room arises as a result of IGotAnOffer failing to provide the services outlined in clause 2.2 of these terms and conditions.
6.18 Coaches who are late for a Coaching Session must provide evidence that they contacted the Client directly to make them aware of their lateness and that the Client was happy to take the Coaching Session at a later time. Any Coaches who fail to do so will be liable to refund to the Client any Coach fee they have received for the relevant Coaching Session.
6.19 Users acknowledge that all Coaching Sessions participated in may be recorded and agree to the storage and use of such recordings by IGotAnOffer.
6.20 Coaches acknowledge and agree to recordings of their Coaching Sessions being shared with Clients.
7. Coach Pricing, Invoices and Payouts
7.1 The Coach Fee is a fixed hourly rate that is agreed upon with IGotAnOffer at the time of the Coach’s application and approval.
7.2 By providing coaching services through IGotAnOffer, Coaches agree to a self-billing arrangement. Coaches grant IGotAnOffer permission to issue invoices on their behalf for the services they have supplied. IGotAnOffer will generate these invoices for payments due to Coaches for coaching sessions conducted via the platform.
7.3 IGotAnOffer will generate self-billed invoices on the 1st of every month, covering all coaching sessions delivered in the previous month. All invoices will be generated using the UTC timezone and will be made available to Coaches on the Website. Additionally, invoices will be sent to Coaches via email for their records.
7.4 Payments for self-billed invoices will be processed and issued before the 7th of every month for services provided in the previous month. Coaches acknowledge and accept that it may take additional time for the funds to reach their bank account, depending on the processing times of financial institutions.
7.5 Payouts will be issued using Wise Ltd., a third-party payment provider. IGotAnOffer is not responsible for any delays caused by external payment processing systems.
8. Cancellations and Reschedules
7.1 Clients may cancel or reschedule a Coaching Session up to 24h before if it is due to start either directly on the Website or by messaging the relevant Coach.
7.2 Clients may not cancel or reschedule a Coaching Session within 24h of the scheduled start time and the corresponding Coaching Session Fee is not refundable in that scenario.
7.3 Coaches may cancel a Coaching Session at any time prior to it taking place. To do so, Coaches must inform the Client directly via the Website or by email and cancel the Coaching Session on the Website. In the event of a Coach cancelling a Coaching Session where the reason given shows that they are not cancelling on behalf of the Client, the Coaching Session will be freed up for the Client to schedule it again.
7.4 Coaches may reschedule a Coaching Session at any time prior to it taking place. To do so, Coaches must obtain written consent from the Client directly via the Website or by email and reschedule the Coaching Session at the new agreed time on the Website.
7.5 Clients and Coaches authorise IGotAnOffer to schedule, reschedule and cancel Coaching Sessions on their behalf.
7.6 Clients authorise Coaches they have already scheduled with to schedule, cancel or reschedule Coaching Sessions on their behalf.
9. No shows
9.1 “Client No Show” means a Coaching Session for which a Client was more than 15 minutes late or did not attend altogether. “Coach No Show” means a Coaching Session for which a Coach was more than 15 minutes late or did not attend altogether.
9.2 In the event of a “Client No Show”, Coaches are required to stay 15 minutes in the Video Room and to take a screenshot of the Video Room with a timestamp proving the Client did not attend. Coaches will be paid their Coach Fee for the corresponding Coaching Session as normal as long as they can demonstrate the Client did not attend the Coaching Session.
9.3 In the event of a “Coach No Show”, Clients are required to stay 15 minutes in the Video Room and to take a screenshot of the Video Room with a timestamp proving the Coach did not attend. Clients are required to report the Coach No Show to IGotAnOffer within 48h of the planned Coaching Session finish time. IGotAnOffer will then get back to the Client within 48h and free up the Coaching Session for it to be scheduled again by the Client.
10. 100% Satisfaction Guarantee
10.1 To reflect IGotAnOffer’s confidence in the matching service provided, IGotAnOffer will, as a gesture of goodwill, refund up to one Coaching Session per Client.
10.2 To qualify for this satisfaction guarantee, the Client must notify IGotAnOffer that they are unhappy with their Coaching Session by email or chat within 24 hours of the Coaching Session’s scheduled finish time, giving their reasons for their dissatisfaction.
10.3 The satisfaction guarantee is limited to one claim per Client.
10.4 IGotAnOffer reserves the right to determine whether a valid claim of dissatisfaction stands and to not issue a refund if it determines the claim does not stand.
10.5 Where a Client is noted as eligible for the 100% satisfaction guarantee, IGotAnOffer will ensure that the Coach Fee for the Coaching Session is paid to the Coach as normal.
11. Disclaimers and Limitation of Liability
11.1 Nothing in these terms and conditions in any way limits or excludes IGotAnOffer's liability for its negligence causing death or personal injury or for anything which is not permitted by law to be excluded or limited.
11.2 All Users must give IGotAnOffer a reasonable opportunity to remedy any matter for which IGotAnOffer is potentially liable before incurring any costs remedying the matter themselves.
11.3 IGotAnOffer shall not be liable for any loss or damage caused by it or its employees, contractors or agents in circumstances where:
- there is no breach of a legal duty of care owed by IGotAnOffer or by any of its employees, contractors or agents;
- such loss or damage was not reasonably foreseeable by both parties; or
- such loss or damage is caused by the User, for example by not complying with these terms and conditions.
11.4 To the extent permitted at law, the User will be liable for any reasonably foreseeable loss or damage IGotAnOffer suffers arising from the User's breach of these terms and conditions or misuse of the Website (subject of course to IGotAnOffer's obligation to mitigate any losses).
11.5 The following clauses apply only if the User is not a consumer:
To the extent allowed by law, the User and IGotAnOffer exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in these terms and conditions. In this clause, any reference to IGotAnOffer includes its employees, contractors and agents.
IGotAnOffer's liability of any kind (including in respect of its own negligence) with respect to the Website for any one event or series of related events is limited to £100 or the total Service Fees paid by the User in the 12 months before the event(s) complained of, whichever is higher.
In no event (including IGotAnOffer's negligence) will IGotAnOffer be liable for any:
- economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);
- loss of goodwill or reputation;
- special, indirect or consequential losses; or
- damage to or loss of data (even if IGotAnOffer has been advised of the possibility of such losses).
the User will indemnify IGotAnOffer against all claims and liabilities directly or indirectly related to the User's use of the Website and/or breach of these terms and conditions.
These terms and conditions constitute the entire agreement between the parties with respect to their subject matter and supersede any previous communications or agreements. The parties both acknowledge that there have been no misrepresentations and that neither has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to these terms and conditions is excluded.
12. Intellectual Property
12.1 When submitting material to IGotAnOffer, Clients and Coaches also grant to IGotAnOffer a non-exclusive, royalty-free, non-terminable licence to copy, modify, distribute, show in public and create derivative works from that material.
12.2 You are responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“content”) that you upload, post, publish or display or email or otherwise use via the website or the Service.
12.3 You agree to not use the service to email or upload any content that:
- infringes any copyright, intellectual property or other proprietary rights of any party
- you do not have a right to upload under any law or under contractual or fiduciary relationships
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment
- poses or creates a privacy or security risk to any person
- constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation
- is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable
- in the sole judgment of IGotAnOffer, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose IGotAnOffer or its users to any harm or liability of any type
12.4 IGotAnOffer reserves the right to investigate and take appropriate legal action against anyone who, in IGotAnOffer’s sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities.
13. Changes to these terms and conditions
13.1 IGotAnOffer may change these terms and conditions by posting the revised version on the Website at least 7 days before they become effective. Please check the Website from time to time. Users will be bound by the revised terms and conditions if they continue to use the Website or the services following the effective date shown.
14. Governing Law & Jurisdiction
14.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim will be decided only by the courts of England.
14.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.
15. Definitions
15.1 “Order” means the order attached to one or multiple Coaching Sessions on the Website.
15.2 “Complaint” means a claim by a Client that either the service provided by a Coach falls below the standards the Client expected of a Coach introduced by IGotAnOffer, or that there was a Coach No Show.
15.3 “Content” means all information of whatever kind (including information, service provider listings, profiles, Reviews), published, stored or sent on or in connection with the Website.
15.4 “Coaching Session” means, unless otherwise specified, a one-to-one Coaching Session between a Client and a Coach.
15.5 “Coaching Session Fee” means the combination of the Coach Fee and the Service Fee.
15.6 “Video Room” either means IGotAnOffer’s own online Coaching Session space which is made available to Users, or another space made available by IGotAnOffer through a third party such as Google Meet or Zoom.
15.7 “Service Fee” means the fee charged by IGotAnOffer to Clients for the provision of IGotAnOffer’s services.
15.8 “Review” means any review, comment or rating.
15.9 “Client” means a User who has registered a Client account on the Website. The Client must be at least 18 years old.
15.10 “Coach” means a User who has registered a Coach account on the Website. The Coach must be at least 18 years old.
15.11 “Coach Fee” means that part of the Coaching Session Fee which is collected by IGotAnOffer as agent for the Coach as described in section 7 of this document.
15.12 “IGotAnOffer” means the company IGOTANOFFER LTD (company no. 09187044) trading as IGotAnOffer with its registered office address at 483 Green Lanes, London, England, N13 4BS.
15.13 “User” means a person who uses our Website (whether or not they have registered an account with us).
15.14 “Website” means the website on the domain https://igotanoffer.com.