More information about JJ M.

I am currently the Director of Product Management at Zendesk, leading a large team of product managers, designers, and engineers focused on building the next generation of customer success software.
Previously, I was a Senior Product Manager at VSCO focused on building out their data infrastructure and machine learning platform. I was also formerly a Product Manager at Apple, where I designed and launched data products enabling content creators to understand trends and optimize their offerings on Apple Music, Apple Books, the App Store, and iTunes.
I started out as a data analyst and data engineer at Beats Music, before it was acquired by Apple for $3.0 billion USD, the company's biggest purchase to date. Outside of work, I love spending time in saunas, swimming in frigid waters, and exploring the world with my partner.
I have conducted over 100 interviews throughout my career and have coached/mentored over 35 individuals.
Unfortunately, there’s no set answer to that question as every situation is different. We recommend doing one or two sessions with a coach to get started. They’ll be able to give you an assessment of how many sessions you’ll need overall.
Yes, unused credits can be refunded within 30 days of getting purchased. After 30 days the credits cannot be refunded anymore, but you can still use them at any point in the future.
If you do get a refund it will be corrected for the discount you initially got. As an example, imagine you have purchased 10 credits, and paid 10 x $48 = $480. If you end up only using 5 credits, we will refund you the difference between what you have paid ($480), and what you would have paid had you purchased 5 credits (5 x $50 = $250). So in this specific example we would refund: $480 - $250 = $230.
Credits cost $50 to $40 per credit. The more you buy, the cheaper they get.
Coaches cost 2, 3, 4 or 5 credits per 1h coaching session.