Question 1

Can I use credits with any coach?

Accepted Answer

Yes you can use credits with any coach.

Question 2

Are credits refundable?

Accepted Answer

Yes, unused credits can be refunded within 30 days of getting purchased. After 30 days the credits cannot be refunded anymore, but you can still use them at any point in the future.

If you do get a refund it will be corrected for the discount you initially got. As an example, imagine you have purchased 10 credits, and paid 10 x $48 = $480. If you end up only using 5 credits, we will refund you the difference between what you have paid ($480), and what you would have paid had you purchased 5 credits (5 x $50 = $250). So in this specific example we would refund: $480 - $250 = $230.

Question 3

What is your cancellation, "no show" and rescheduling policy?

Accepted Answer

You can cancel or reschedule coaching sessions for free as long as you do so more than 24 hours before the start of your session.

Within 24 hours, it is not be possible to reschedule or cancel your session.

If you fail to attend a coaching session or are more than 15mins late, the session will be considered a "no show" and will be counted as having been used.

Question 4

How much can you really get done in 1h?

Accepted Answer

One hour might not seem like a lot. But coaches are used to making the most of the time. They’ll come ready to the session so you can cover the topics that are important to you and walk away with concrete next steps.

Question 5

The coaches look intimidating, are they going to judge me?

Accepted Answer

Coaches’ bios might look intimidating because some of them have worked at big companies and have senior titles. But they’re all genuinely interested in helping you out. They’re here for you, will show empathy, and do their best to help you achieve your goals.

Question 6

How does your 100% risk-free trial work?

Accepted Answer

If you aren’t satisfied with one of your coaching sessions for any reason, get in touch with us within 24h of the end of your session and you’ll be eligible for a refund. We refund up to 1 coaching session per user.

Question 7

What does SuperCoach mean?

Accepted Answer

About ~25% of coaches on the platform have the SuperCoach badge. Every 3 months, we check if each coach meets the following criteria for the past year. If they do, they earn the SuperCoach badge for the next 3 months.

1. Maintain a 3% or less cancelation rate. SuperCoaches are required to have a cancelation rate of less than 3.0% of bookings they receive. No-shows also count towards the cancellation rate. Low cancellations mean clients can book with confidence.

2. Attain an average rating of 4.8 or higher. SuperCoaches are required to have a 4.80 or higher average overall rating based on reviews from clients over the past year. Clients can therefore expect an great experience when they book with a SuperCoach.

3. Complete 5 or more sessions over the past 12 months. SuperCoaches are required to complete at least 5 sessions over the past year. Clients know they'll be working with coaches who have helped people in similar situations to theirs in the past.

Question 8

How many credits do I need?

Accepted Answer

Unfortunately, there’s no set answer to that question as every situation is different. We recommend doing one or two sessions with a coach to get started. They’ll be able to give you an assessment of how many sessions you’ll need overall.

Question 9

How many credits do coaching sessions cost?

Accepted Answer

Coaches cost 2, 3, 4 or 5 credits per 1h coaching session.

Question 10

How much do credits cost?

Accepted Answer

Credits cost $50 to $40 per credit. The more you buy, the cheaper they get.

Question 11

Is IGotAnOffer legit or a scam?

Accepted Answer

IGotAnOffer Ldt is a UK-based company registered with number 09187044. It was founded by Maxime Serrano and Clement Minaudier in 2018. All coaches on IGotAnOffer have either gone through an ID check or a 30-minute Zoom call to verify their background. You can check our Google Reviews. If you still have doubts, we also recommend reading our blog content or checking our YouTube channels: Product, Engineering, Consulting.